Our Policies

Privacy Policy

Double Trouble Creations respects your privacy and is committed to protecting your personal information. We collect only the information necessary to process orders, respond to inquiries, and provide customer support. This may include your name, email address, phone number, shipping address, and payment details.

Your personal information is used strictly for order fulfillment, communication, and improving your experience with our business. We do not sell, trade, or share your information with third parties, except when required to complete transactions such as payment processing or shipping services, or when required by law.

We take reasonable steps to protect your information through secure platforms and careful handling of customer data. By using our website or purchasing from Double Trouble Creations, you consent to the collection and use of your information as outlined in this policy.

If you have any questions regarding our privacy practices, please contact us at doubletroublecreations26@gmail.com.

Refund Policy

Stained Glass Items

Should you experience any difficulties with your stained glass piece, we would be happy to repair, replace, or provide a full refund.

As each item is handcrafted and one of a kind, minor variations in design are part of the artistic process. If you have concerns about your purchase, please contact us as soon as possible so we can work with you to ensure your satisfaction.

Refunds will be issued once the item has been returned and inspected, unless otherwise agreed upon.

Shipping Policy

Stained Glass Items

It is our pleasure to ship items you have purchased directly to you. Shipping costs may vary depending on the size, weight, and destination of the item. Certain products, including heavier items such as woodburned pieces, may result in higher shipping costs.

For these items, we will obtain a shipping estimate after your purchase and contact you with the exact shipping cost before finalizing the transaction. The cost of shipping will then be collected separately.

We take care to package all stained glass items securely to help prevent damage during transit. If your item arrives damaged, please contact us promptly so we can assist you.

For any questions regarding shipping, please reach out to doubletroublecreations26@gmail.com.

About

Double Trouble Creations was founded by two sisters with a love for craftsmanship and creative expression. What began as a shared hobby quickly grew into a home based business.

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